Response types

A current team membership.

Metrics for the user as the host being coached. View/comment counts require an Admin or Team Manager coach. Without qualifying coaching activity the object contains zero counts and lastCoachedAt: null.

One user and their activity metrics. Returned inside users, not as the top-level response. Hidden users are excluded; removed users can still be returned. Identity, role, teams, first recording and lastActive reflect current/all-time data, not the export window.

One team and its analytics. Membership uses current active, non-hidden users. includeSubteams controls descendant roll-up, not which team rows appear. Users can contribute to multiple teams; do not sum teams as an organization total.

The rep who owns the recording.

One viewer of the conversation; totals include all-time views, not just views in the export window.

An in-checklist tracker. Prefer the tracker-prefixed fields; unprefixed fields are compatibility aliases with the same values.

Latest completed evaluation per checklist for this conversation. Includes checklist trackers and compatibility aliases.

A tracker evaluated outside a checklist (is_in_checklist = false). This array is not a flattened duplicate of checklists.trackerData.

Address from the linked CRM location. Individual components can be null.

Customer contact and address from the linked CRM context. Individual values can be null.

Survey identity plus its free-form result data. Additional upstream metadata may be present.

One processed conversation, including linked CRM data, customer, coaching results and temporary download URLs. Also returned directly by GET /export/conversations/{conversationId}.

A recording awaiting upload. No conversation, transcript or coaching results exist yet.

A recording that did not produce a conversation. Includes recording fields plus its processing timestamp and error.

Complete response envelope for POST /export/users. No pagination.

Complete response envelope for POST /export/teams. No pagination.

Paginated response. Each array is independently paginated with the same page and limit.

One recorded view by the parent viewer, not a verified completed ride-along or unique viewing session. Deduplicate repeated exports by viewId.

A comment or reply on the conversation. Private comments are not exported.

The voice or video recording on a comment.

One team, without metrics. Returned inside teams by GET /export/teams.

One page of the team list from GET /export/teams. Without limit, every team in your key's scope is on one page.

One user, without metrics. Returned inside users by GET /export/users.

One page of the user list from GET /export/users. Without limit, every user in your key's scope is on one page.

The rep who recorded a listed conversation: { id, name }.

One conversation, without its transcript, coaching results or customer. Returned inside conversations by GET /export/conversations; use GET /export/conversations/{conversationId} for the full record.

One page of the conversation list from GET /export/conversations.

One speaker turn in a transcript.

One page of a conversation's transcript from GET /export/conversations/{conversationId}/transcript, as speaker turns. Without limit, the whole transcript is on one page.

Results for the requested surveys on one conversation, from GET /export/conversations/{conversationId}/survey-results.