Viewer

One viewer of the conversation; totals include all-time views, not just views in the export window.

5 fieldsapplication/jsonDownload JSON Schema ↓

Fields

Required means the key is present; nullable means its value may be null. These are different. Examples are synthetic, complete for the documented fields, and not real customer data.

userIdstringrequired

Rilla user ID of the viewer.

Example "user-014"

namestringrequired

Name of the viewer.

Example "Manager Mike"

viewCountnumberrequired

Number of times this user viewed the conversation.

Example 1

totalViewTimeMsnumberrequired

Total time this user spent viewing, in milliseconds.

Example 270000

viewsViewEvent[]required

All recorded views by this viewer, ordered by viewedAt then viewId. Export date filters select recording or processing dates, not these events. See ViewEvent.

Complete example

Viewer · complete example

{
  "userId": "user-014",
  "name": "Manager Mike",
  "viewCount": 1,
  "totalViewTimeMs": 270000,
  "views": [
    {
      "viewId": "66666666-6666-4666-8666-666666666666",
      "viewedAt": "2026-09-02T14:30:00.000Z",
      "durationMs": 270000
    }
  ]
}

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