Comment

A comment or reply on the conversation. Private comments are not exported.

9 fieldsapplication/jsonDownload JSON Schema ↓

Fields

Required means the key is present; nullable means its value may be null. These are different. Examples are synthetic, complete for the documented fields, and not real customer data.

commentIdstringrequired

Stable ID of the comment; use to deduplicate repeated exports.

Example "77777777-7777-4777-8777-777777777777"

parentIdstring | nullrequirednullable

ID of the comment this one replies to; null for a top-level comment.

Example null

userIdstring | nullrequirednullable

Rilla user ID of the author. Can belong to another organization when the conversation's rep moved organizations after the comment was posted.

Example "user-014"

userNamestring | nullrequirednullable

Author's name; null when the author has no name.

Example "Manager Mike"

contentstring | nullrequirednullable

Comment text. Tagged users and teams appear as @ and their name, or @Unknown user / @Unknown team when the user or team no longer exists. null when the comment has no text, such as a voice, video or GIF comment.

Example "@Rep Rachel great discovery questions here"

createdAtstringrequired

When the comment was posted, in ISO 8601 UTC.

Example "2026-09-02T14:30:00.000Z"

attachmentCommentAttachment | nullrequirednullable

The voice or video recording on this comment; null for a comment without one, including GIF comments, whose GIF is not exported. See CommentAttachment.

startTimenumber | nullrequirednullable

Start of the commented moment, in seconds from the start of the recording; null when the comment is not on a moment.

Example 12.5

endTimenumber | nullrequirednullable

End of the commented moment, in seconds; null when startTime is null.

Example 20.25

Complete example

Comment · complete example

{
  "commentId": "77777777-7777-4777-8777-777777777777",
  "parentId": null,
  "userId": "user-014",
  "userName": "Manager Mike",
  "content": "@Rep Rachel great discovery questions here",
  "createdAt": "2026-09-02T14:30:00.000Z",
  "attachment": {
    "type": "AUDIO",
    "mimeType": "audio/mp4",
    "transcript": "Slow down when you get to price.",
    "downloadUrl": "https://example.com/temporary-comment.m4a?signature=EXAMPLE"
  },
  "startTime": 12.5,
  "endTime": 20.25
}

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