ConversationsExportResponse

Paginated response. Each array is independently paginated with the same page and limit.

8 fieldsapplication/jsonDownload JSON Schema ↓

Fields

Required means the key is present; nullable means its value may be null. These are different. Examples are synthetic, complete for the documented fields, and not real customer data.

currentPagenumberrequired

Requested page (1-based).

Example 1

totalPagesnumberrequired

Maximum page count across all returned arrays; zero when all are empty.

Example 1

totalConversationsnumberrequired

Total matching processed conversations.

Example 1

totalAwaitingUploadnumberconditional

Total matching awaiting-upload recordings. Omitted with processedDate.

Example 1

totalErrorednumberrequired

Total matching errored recordings.

Example 1

conversationsConversationsExport[]required

Processed conversations on this page.

awaitingUploadRecordingsExport[]conditional

Recordings still awaiting upload. Omitted with processedDate.

erroredErroredRecordingsExport[]required

Errored recordings on this page.

Complete example

ConversationsExportResponse · complete example

{
  "currentPage": 1,
  "totalPages": 1,
  "totalConversations": 1,
  "totalAwaitingUpload": 1,
  "totalErrored": 1,
  "conversations": [
    {
      "conversationId": "11111111-1111-4111-8111-111111111111",
      "recordingId": "22222222-2222-4222-8222-222222222222",
      "date": "2026-09-01T14:00:00Z",
      "processedDate": "2026-09-01T15:12:00Z",
      "title": "Home estimate - Jordan Lee",
      "duration": 3240,
      "crmEventID": "evt-90817",
      "user": {
        "id": "33333333-3333-4333-8333-333333333333",
        "name": "Alex Morgan",
        "email": "alex@example.com"
      },
      "transcriptUrl": "https://example.com/temporary-transcript.json?signature=EXAMPLE",
      "jobNumber": "JOB-4471",
      "stLink": "https://go.servicetitan.com/jobs/4471",
      "totalSold": 12500,
      "outcome": "Sold",
      "jobSummary": "Rep walked the customer through the premium package and scheduled install.",
      "customSummary": "Customer expressed interest in premium package...",
      "repSpeedWPM": 148,
      "repTalkRatio": 0.54,
      "longestRepMonologue": 120,
      "longestCustomerMonologue": 64,
      "totalComments": 3,
      "rillaUrl": "https://app.rilla.com/conversations/single?id=11111111-1111-4111-8111-111111111111",
      "audioUrl": "https://example.com/temporary-audio.mp3?signature=EXAMPLE",
      "viewers": [
        {
          "userId": "user-014",
          "name": "Manager Mike",
          "viewCount": 2,
          "totalViewTimeMs": 540000
        }
      ],
      "checklists": [
        {
          "name": "Discovery",
          "checklistName": "Discovery",
          "score": 1,
          "checklistScore": 1,
          "denominator": 1,
          "checklistDenominator": 1,
          "trackerData": [
            {
              "trackerId": "1042",
              "name": "Asked about budget",
              "trackerName": "Asked about budget",
              "isHit": true,
              "trackerIsHit": true,
              "aiScore": 0.92,
              "trackerAiScore": 0.92
            }
          ]
        }
      ],
      "aiTrackers": [
        {
          "checklistName": "Discovery",
          "trackerId": "1043",
          "trackerName": "Mentioned financing",
          "isHit": true,
          "aiScore": 0.92
        }
      ],
      "customFields": {
        "leadSource": "Website"
      },
      "customer": {
        "name": "Jordan Lee",
        "email": "jordan@example.com",
        "phone": "+1-202-555-0142",
        "address": {
          "street": "123 Example Street",
          "unit": null,
          "city": "New York",
          "state": "NY",
          "zip": "10001",
          "country": "US"
        }
      },
      "surveyResults": [
        {
          "surveyId": "55555555-5555-4555-8555-555555555555",
          "surveyName": "Discovery quality",
          "data": {
            "next_step_confirmed": true
          }
        }
      ]
    }
  ],
  "awaitingUpload": [
    {
      "recordingId": "rec-2b91d3aa",
      "date": "2026-09-01T17:45:00Z",
      "title": "Panel Upgrade - Sarah Lee",
      "duration": 1860,
      "crmEventID": "evt-90932",
      "user": {
        "id": "33333333-3333-4333-8333-333333333333",
        "name": "Alex Morgan",
        "email": "alex@example.com"
      },
      "jobNumber": "JOB-4519",
      "stLink": "https://go.servicetitan.com/jobs/4519",
      "totalSold": null,
      "outcome": null,
      "customFields": {
        "leadSource": "Website"
      }
    }
  ],
  "errored": [
    {
      "recordingId": "rec-2b91d3aa",
      "date": "2026-09-01T17:45:00Z",
      "title": "Panel Upgrade - Sarah Lee",
      "duration": 1860,
      "crmEventID": "evt-90932",
      "user": {
        "id": "33333333-3333-4333-8333-333333333333",
        "name": "Alex Morgan",
        "email": "alex@example.com"
      },
      "jobNumber": "JOB-4519",
      "stLink": "https://go.servicetitan.com/jobs/4519",
      "totalSold": null,
      "outcome": null,
      "customFields": {
        "leadSource": "Website"
      },
      "processedDate": "2026-09-01T10:02:00Z",
      "error": "AUDIO_TOO_SHORT"
    }
  ]
}

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